Customer Service Policy

Our customer service team is committed to providing timely, professional, and helpful support to ensure a smooth shopping experience.

Contact and Support

Customers may contact our customer service team through the available contact methods on our website. We aim to respond to all inquiries as quickly as possible and provide clear and accurate assistance.

Order Assistance

We are happy to assist with questions related to orders, including order status, shipping information, product details, and return or refund requests.

Changes and Cancellations

Order changes or cancellations may be requested after an order is placed. While we will make every reasonable effort to accommodate requests, changes or cancellations cannot be guaranteed once an order has entered processing or shipment.

Returns and Refunds

All return and refund requests are handled in accordance with our Refund Policy. Customers are encouraged to review that policy for detailed information on eligibility and procedures.

Product Information

We strive to provide accurate and up-to-date product descriptions, images, and specifications. If you have questions about sizing, materials, or product features, our customer service team will assist to the best of our ability.

Issue Resolution

If you experience any issues with your order, including damaged, defective, or incorrect items, please contact customer service promptly. We will work to resolve the issue in a fair and efficient manner.

Customer Responsibilities

Customers are responsible for providing accurate contact and order information. Delays or issues resulting from incorrect or incomplete information may impact our ability to provide timely support.

Service Commitment

Our goal is to treat every customer with respect and professionalism while delivering reliable support throughout the shopping process.